Cancellation & Refund Policy

1. Introduction

This Cancellation & Refund Policy outlines the conditions under which you can cancel, return, or request a refund for your order on Medleiz.

2. Order Cancellation Policy

2.1 Before Dispatch

Orders can be cancelled before they are shipped.

To cancel, contact us at support@medleiz.co.in with your order number.

A full refund will be issued for pre-dispatch cancellations.

2.2 After Dispatch

Once the order is shipped, cancellation is not possible.

You may request a return after delivery if the product is damaged or incorrect.

3. Return & Replacement Policy

3.1 Eligible Reasons for Return

You can request a return or replacement if:

The product is damaged, defective, or broken.

You received a wrong product, quantity, or variant.

The product differs significantly from the description shown on the website.

3.2 Return Request Timeframe

You must notify us within 48 hours of delivery.

Share clear images/video of the issue for faster processing.

3.3 Condition of Returned Items

Returned items must be:

4. Refund Process

4.1 Refund Method

Refund will be issued to your original payment method (UPI, card, wallet, etc.).

4.2 Refund Timeline

Refund will be processed within 5–7 business days after we receive the returned product and verify the issue.

4.3 Non-Refundable Situations

Refunds will not be issued for:

5. Return Shipping Charges

If the product is damaged or incorrect, Medleiz will bear the return shipping cost.

For non-eligibility cases (rare), customer may bear the return shipping cost.

6. Contact for Returns & Refunds

For all return, cancellation, and refund requests:

Email: support@medleiz.co.in

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